Our Customer Service team will send a replacement order in lieu of a refund if requested by the customer. Please provide documentation (pictures) to our Customer Service team at so that we can process a freight claim on your behalf.
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Products that have been unopened or unused may be returned within 30 days of receipt for a full refund or replaced if there is damage to the exterior of the item caused by shipping damage. A pre-paid return shipping label will be provided if the wrong product was received. A pre-paid return shipping label will not be provided if the product is no longer wanted or needed. Products that are unopened or unused (and new, re-sellable condition) may be returned within 30 days of receipt for a full refund minus the cost of shipping. Once we have received your return, we’ll issue a refund (within 3 business days) towards the original payment method used on the order for the item that has been returned. Drop your package off at the shipping carriers location or closest drop-off box.Remove any additional labels that may be on the box. If provided, attach the prepaid return shipping label over the original shipping label on the box.On the return shipping label, clearly write your order number.Carefully re-package the item you wish to return and ship to the following address:.Inside the box, enclose the original packing slip and item you wish to return.Use the original shipping packaging or sturdy corrugated box.Unfortunately, is unable to process returns from our retail partners, only purchases made directly through. If you are not satisfied with your order, you may request a return within 30 days of receipt. If you have an issue with your recent purchase our Customer Service team is here to help. And although we do our best to ensure your product arrives to you ready to play, sometimes there may be an issue. In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product.We want you to have fun playing, piecing, or crafting together what you ordered. Office Products and Wireless Returns Policy New electronic items fulfilled by Amazon AU can be returned for change of mind, for a replacement or a full refund of the purchase cost of the item within 30 days of receipt of delivery.For information about returning faulty electronics please see Returning Faulty Items.
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Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.Ĭamera, Electronics and PC Returns Policy Please see About Marketplace Returns & Refunds for details on Seller returns policies. To return faulty items see our Returning Faulty Items policy.įor items ordered on from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.
Unless otherwise stated, original shipping fees for change of mind returns are not refunded. Please Contact Us and see About Items That Can’t Be Returned.
In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty). In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds.
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